Lead Service Designer - Product & Experience

Lead service design transformation across financial services and energy sectors at Capco. You'll facilitate senior workshops, translate user needs into service blueprints, and incorporate AI-driven capabilities like personalisation and predictive decisioning. Manage junior designers, oversee delivery roadmaps, and champion design value across multi-disciplinary teams. Deep expertise in service design methods, Customer Journey Management tools (Theydo), and hands-on AI experience required. Lead change with enterprise stakeholders in consulting or financial services backgrounds.