Senior Service Designer - Product & Experience

Lead service design transformation for financial services and energy clients at Capco. You'll facilitate senior workshops, translate user needs into service blueprints, and incorporate AI capabilities into customer journeys. Work with Customer Journey Management tools like Theydo, oversee end-to-end delivery, and advise clients on design strategy. Need strong service design expertise, proven ability to influence stakeholders, hands-on AI experience, and background in consulting or financial services. Product design skills and banking/insurance domain knowledge are bonuses.