Senior Service Designer

Join VML's growing CX team as a Service Designer working on diverse projects across fashion, finance, automotive, food and more. You'll conduct research, map complex journeys, facilitate stakeholder workshops, and produce design artefacts like personas, journey maps and service blueprints. Lead projects from discovery through delivery, designing multi-channel experiences for blue-chip clients like Coca-Cola, Microsoft and Ford.

You'll need proven experience in service design or UX, with skills in journey mapping, digital prototyping, workshop facilitation and presenting to stakeholders.