GAIN Experience - Service Designer

Join GAIN's Insight & UX team as a Service Designer working on user-centred experiences for public and private sector clients. You'll conduct UX research across methodologies like usability testing, interviews, and card sorting, then create service blueprints, journey maps, and wireframes. Your day-to-day involves liaising with clients on requirements, facilitating co-design workshops, analysing research findings, and presenting recommendations to stakeholders. You'll manage UX projects end-to-end, define success metrics, and evolve designs based on evidence.