This role has closed
Summary
Lead Service Designer at interactive investor, a £80bn fintech investment platform. You'll design end-to-end customer journeys using service blueprinting, journey mapping, and insight synthesis. Day-to-day: facilitate cross-functional workshops, synthesise research from customer insights and operations teams, create journey artefacts in Figma or Miro, identify improvement opportunities, and embed customer-centric thinking across the organisation.
You'll work closely with UX, Product, Customer Services, and Operations.
Tools
Miro
FigmaIndustry
Generated by AI
From the maker of UX Gigs
Is your portfolio ready for this role?
Create tailored portfolios and CVs for the jobs you apply for with ux.page.
