Lead Service Designer

Lead Service Designer at interactive investor, a £80bn fintech investment platform. You'll design end-to-end customer journeys using service blueprinting, journey mapping, and insight synthesis. Day-to-day: facilitate cross-functional workshops, synthesise research from customer insights and operations teams, create journey artefacts in Figma or Miro, identify improvement opportunities, and embed customer-centric thinking across the organisation.

You'll work closely with UX, Product, Customer Services, and Operations.