Senior Service Designer

Lead service design strategy at a fast-growing travel marketplace. You'll own end-to-end customer journeys across a complex multi-supplier ecosystem, designing experiences that blend AI automation with human touchpoints. Report to Head of Customer Experience, driving human-centered design principles across Product, Tech, Data and Operations teams through workshops, research, and strategic initiatives.

Day-to-day involves mapping intricate journeys, prototyping service concepts, synthesising customer insights, and championing CX standards organisation-wide.