Staff Product Designer, Operations

Lead the design of Monzo's customer support ecosystem as a Staff Product Designer in the Operations Collective. You'll own end-to-end service design spanning customer-facing journeys, internal tooling, and AI-enabled help experiences. Design across touchpoints—app, phone, human support—while coaching other designers and raising craft standards across the organisation. This is a strategic role for someone with deep product design expertise comfortable navigating complex, ambiguous spaces where digital and real-world operations connect.