Staff AI Product Designer

Staff AI Product Designer at Intercom, shaping how AI agents behave, make decisions, and integrate into customer service workflows. You'll define AI capabilities, design agentic systems and orchestration logic, and create human-plus-AI experiences—going beyond interface design to system behavior. Work zero-to-one problems with ML scientists and product teams in a fast-moving, autonomous environment. This role requires deep LLM understanding, strong product judgment, and experience defining design principles for AI systems.